1. Custom-order baseline
Because each order is created from the specific image, crop, and size you select, orders are generally not refundable once production has started.
2. Cancellation before production
If you need to cancel an order before it is approved and sent to production, contact us as quickly as possible at support@printbeam.click. We cannot guarantee cancellation once an order has entered production or fulfillment systems.
3. When replacements or refunds may be available
We may provide a replacement, reprint, partial refund, or full refund when the issue is caused by:
- damage in transit;
- a manufacturing defect or print defect;
- an order fulfilled materially differently from the approved configuration because of our error or a fulfillment partner error;
- a legal requirement that overrides this policy.
For damage, manufacturing defects, or print defects, please contact us within 30 days after delivery and include clear photos of the issue. Physical return of the item is generally not required unless we specifically ask for it.
4. What is generally not refundable
We generally do not offer refunds because a customer changes their mind after production starts, submits a low-quality file, chooses a crop they later dislike, or lacks rights to the image they submitted.
5. Shipping delays and order cancellations
If we cannot ship within the promised time, or within the legally required time when no definite shipping time was stated, we may contact you with a delay notice, request consent to a delay, or cancel and refund the order as required by applicable law.
If we cancel an order because we cannot fulfill it, we will refund the amount required by law, including shipping charges where applicable.
If a package appears lost in transit, contact us promptly after the expected delivery window. For U.S. orders, that usually means after 30 calendar days from shipment if the package has not been delivered. We may need additional carrier verification before approving a reprint or refund.
6. EEA, UK, and other mandatory consumer rights
If mandatory consumer law in your jurisdiction applies, this policy is intended to operate consistently with those rights. In many jurisdictions, goods made to a consumer’s specifications or clearly personalized goods may be exempt from a general withdrawal right once production begins.
7. How to request support
If there is a problem with your order, email support@printbeam.click with your order reference, a description of the issue, and photos if the problem involves damage or a print defect.
Providing the details promptly helps us review the issue and coordinate a remedy with the fulfillment partner where appropriate. If a claim is reported outside the fulfillment partner’s required reporting window, available remedies may be limited even when we want to help.